Wessex Garage Doors Limited (Wessex) - Product Guarantee

All Wessex products are sold subject to the Wessex Garage Doors Limited Standard Conditions of Sale copies of which are available upon request. The following is a summarised version of these Conditions.

Wessex undertake that if a defect in materials or workmanship appears in any garage door, electric operator, or accessory (the Goods) supplied by Wessex within twenty-four months of delivery thereof it will, at its sole discretion, either repair or replace the defective item free of charge or will refund the purchase price of the defective item to the purchaser.

Wessex do not accept any liability whatsoever in respect of incidental or consequential damages, costs, claims or expenses whether by way of indemnity or arising from or in connection with any breach of contract, tort or breach of statutory duty or in any other manner for any costs claims or damages.

The aggregate liability of Wessex (whether in contract for negligence or breach of statutory duty or otherwise howsoever) to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of the Goods.

Nothing in these Conditions is intended to restrict or exclude a purchaser’s statutory rights.

Performance Guarantees.

All Goods are supplied on the basis that the purchaser has satisfied itself as to their fitness and suitability for the purposes required. All product specification details and performance indicators are approximate and for guidance purposes only. The following performance indicators are applicable:

This guarantee is applicable to the weatherside surface only and is subject to the following conditions:

  1. The garage door must be free of impact or mechanical damage, scratches, tears, scuffs or other surface abrasions.

  2. Surfaces must be freely exposed to washing by rainfall and kept clear of bird droppings, accumulated dirt and debris.

  3. The guarantee begins at the time of first delivery of the product by Wessex Garage Doors Limited.

  4. This guarantee is valid for doors sold in the UK and Republic of Ireland only.


Wessex G.R.P. doors are individually handcrafted products manufactured to specific customer order. Due to the nature of the product and the hand finishing processes used they may occasionally display small blemishes which do not detract from the overall appearance of the product. These are regarded as being within manufacturers tolerance when such blemishes are not visible to the naked eye when viewed from a distance of three metres. Similarly, woodgrain effect products will, like the natural material, display colour variations across their surface and colour will vary from door to door. Ordering doors to match helps reduce the variation but will not eradicate it entirely.

Other performance issues affecting G.R.P. garage doors are:

Translucency - may vary slightly when viewed from the inside on a bright day due to minor variations in laminate thickness. This does not represent a manufacturing defect and overall performance is not affected.

Size and Deflection - the natural curing process does affect the ultimate product size and a tolerance of ± 2mm per linear metre is deemed acceptable. Up and over doors in the 'open' position will display a level of vertical deflection or 'sag' across the width of the panel and up to 6mm per linear metre is within design tolerance.

Wessex ABS doors and Wessex steel frames with a plastisol finish each have an exterior finish which provides effective weather protection and will resist perforation of the substrate material through corrosion from the exterior surface for a minimum period of ten years. Colour fade or change shall be limited and uniform given equal exposure to local environmental conditions.The guarantee applies only to the weatherside and where more than 5% of the surface area of any one door is affected. Corrosion, discolouration or other effects arising from elements within the building or from abnormal pollution or contact with aggressive fumes or chemicals are excluded.

Wessex Timber doors are made from the finest timber obtained from managed and sustainable sources. They should be finished using a micro-porous stain, front and back, in accordance with the stain manufacturers instructions immediately after fitting. Prior to fitting they must not be stored in direct sunlight or exposed to splashes or rain as colour fading and/or staining may result.The Wessex product guarantee does not cover natural variations in colour, warping, swelling or shrinkage due to the ordinary natural processes of ageing, fading or the effects of weather or climate nor does it cover the incidence of similar degradation which could have been prevented by carrying out finishing and maintenance procedures as recommended by Wessex.

Wessex Steel doors are manufactured using high quality galvanised steel with a white powder coated primed finish as standard (except oversize doors). A suitable exterior grade of paint should be applied as a finishing coat in accordance with the paint manufacturers instructions.

Please Note:
As Wessex Garage Doors' policy is one of continuous development, we reserve the right to change the specification or withdraw any products without prior notice.

Due to limitations of on-line colour reproduction and colour variations in timber and G.R.P. woodgrain, actual production colours and grain detail in this range guide may vary.

All details correct at time of going to press.